Account ineligible (xbox)

[therealripperrex]

Hi, my account has been all of a sudden playing up, I've been playing battlefield 5 since Christmas without any issues but recently I've had an error popping up whenever I try to log in, it has been happening for all my ea games which is highly disappointing, any help in getting it fixed would be greatly appreciated 

[EA_Darko]

Hey @therealripperrex what is the error that you have been seeing?

The more info you can provide us the better we can help.

Darko

[therealripperrex]

Here is the error that pops up

[EA_Darko]

Het @therealripperrex can you try resetting your EA password to see if it helps with your issue?

Let me know how you get on.

Darko

[therealripperrex]

That's another problem I have no clue what ea account my gamer tag is linked to as it was created quite a while ago

[yaleisgod55]

I am unable to play online.Every time I try to play online the invalid thing pops up 

[EA_Darko]

Hey @yaleisgod55 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko