Account hacked and can't reach customer support

by jeanieiszo1
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Original Post

Account hacked and can't reach customer support

★★★ Newbie

Hi,

 

I received multiple emails that my account email had been changed to some egyptian email adress. After repeatedly reverting the changes and searching for ways to lock my account, the hacker got the better of me.

Now I can't get into the old account that was on this email, which contains my games and customer support supposedly is on a 'public holiday', which it definitely isn't in Holland.

What can I do to get my account back?

Thanks in advance for any help,

 

kind regards,

 

JC

Message 1 of 3 (246 Views)

Re: Account hacked and can't reach customer support

Hero (Retired)

You could try to call via Skype: 

 

Voice over IP service to UK Skype chat: +44 203 0141818

(Available 9AM-9PM GMT, Monday through Saturday)

Message 2 of 3 (230 Views)

Re: Account hacked and can't reach customer support

Community Manager (retired)

Hey @jeanieiszo1

 

I just wanted to make sure that you were able to get help from our live support regarding your EA account? Have you managed to successfully get in touch with them?

 

Thanks in advance for replying!

/Ataashi

Message 3 of 3 (175 Views)