Account clarification

[illest_finesse]

On February 10th, I received an email stating that I was permanently banned from auction house and trade house.

On February 11th, I received an email stating that I was suspended for 7 days from Auction House and Trade House. 
Today is February 19th, and all I have access to is offline franchise. I would very much appreciate if someone told me what’s wrong with my account.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @illest_finesse.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[illest_finesse]

---

@illest_finesse wrote:

On February 10th, I received an email stating that I was permanently banned from auction house and trade house.

On February 11th, I received an email stating that I was suspended for 7 days from Auction House and Trade House. 
Today is February 19th, and all I have access to is offline franchise. I would very much appreciate if someone told me what’s wrong with my account.

---

This is Madden 21 by the way

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @illest_finesse.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko