Account banned by mistake and no one will respond to my emails

[INTERURNAN68]

My account was banned at 2:30 in the morning about a week ago, I've tried emailing ea and opened a case with them but no one has responded I tried a follow up email and the case was closed before anyone even contacted me, is there any customer services number or live chat i can go through to get in contact with them?

[EA_Darko · Accepted solution]

Hey @INTERURNAN68 the only team who can assist with your issue is our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[Moskolonel]

Hi @INTERURNAN68 

We can do nothing more on this forum it's a community of players.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately we can't assist further with account bans on AHQ.

They are unfortunaly no other way. Withe Covid-19 answer can take little time.

If we have answer to your question please accept solution, if you like a post please granted xp .

[EA_Darko · Accepted solution]

Hey @INTERURNAN68 the only team who can assist with your issue is our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko