Account Suspended

by IlieAlex1234
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Original Post

Accepted Solution

Account Suspended

★★★★ Novice

Ok so I have got my account suspended for 100 hours..Can someone help me to get it back???

Thanks!!

Message 1 of 8 (885 Views)

Accepted Solution

Re: Account Suspended

Community Manager

You will need to speak to our Terms of Service team in relation to any ban @IlieAlex1234.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

 

Darko.png

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Message 3 of 8 (777 Views)

All Replies

Re: Account Suspended

★★ Pro

Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

 

Contact support, for account problems.
https://help.ea.com/en/

 

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

Message 2 of 8 (832 Views)

Re: Account Suspended

Community Manager

You will need to speak to our Terms of Service team in relation to any ban @IlieAlex1234.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

 

Darko.png
Message 3 of 8 (778 Views)

Re: Account Suspended

★★★★ Novice
@EA_Darko I spoke with ToS team and they told me that they will email me with updates about my account suspension but nothing yet and my suspension ends tomorrow so...
Message 4 of 8 (758 Views)

Re: Account Suspended

Community Manager

Hey @IlieAlex1234 you will need to wait for the team to respond. 

 

If your ban is up tomorrow then you'll be able to play again then. 

 

Darko 

Darko.png
Message 5 of 8 (755 Views)

Re: Account Suspended

[ Edited ]
★★★★ Novice

@EA_DarkoOk but what is going on with my account?Will the players and energy that I make with that bug be removed from my club?

Message 6 of 8 (745 Views)

Re: Account Suspended

★ Novice

How do u get my account back I’ve been suspended for 72 hours and I’ve did nothing wrong I don’t agree with it at all please let me have my game back wha I spent my hard earned money on I’ve done nothing wrong at all 

Message 7 of 8 (578 Views)

Re: Account Suspended

Community Manager

Hey @tangofiz21 you will need to speak with our TOS team using the steps above for any issues with a ban.


Darko 

Darko.png
Message 8 of 8 (539 Views)