Account Suspended [ Edited ]

[Hema_Zamlkawy]

hello i got this mass from ea and i don't know what i did and what i should do now i can't play online please help

[Admin - Edited Thread title for better search results]

[EA_Kent]

Hi @Hema_Zamlkawy. 

When you have a chance please reach out to the Terms of Service team so they can review this suspension. I'm afraid that's not something that we can investigate here on Answers HQ, but the Terms of Service team can take a look. 

For more information on how to set up a case with them check out the EA Help website. 

/Kent

[Abusafu12]

I received suspension for 45 days will it go after 45 days 

[EA_Kent]

Hi @Abusafu12, 

If the message says that the account is suspended for 45 days, it should automatically unlock once 45 days have passed. If you wish to appeal the suspension before then please reach out to the Terms of Service team so they can take a look. 

My previous post in this thread has more information on how to set up a case with them. 

/Kent