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Account Recovery being ignored?

by e5rmk9trqo
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Account Recovery being ignored?

★★★ Newbie

I've sent several webforms over the past few months to have a no longer existing AIM (AOL instant messenger) email changed but my cases keep being marked Resolved without me hearing ANYTHING. 

 

I'm at a loss of what to do. Xbox gamertag is linked under that account but I can't get into any of my EA info. I'm able to login using my Microsoft account but it prompts me for the lost EA password for anything else I try to do. 

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Accepted Solution

Re: Account Recovery being ignored?

Community Manager

Hey @e5rmk9trqo can you check your various Email folders to see if any correspondence from EA may be getting filtered to spam or other.

 

If you cannot find any and it has been some time then it's best to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (37 Views)

All Replies

Re: Account Recovery being ignored?

Community Manager

Hey @e5rmk9trqo can you check your various Email folders to see if any correspondence from EA may be getting filtered to spam or other.

 

If you cannot find any and it has been some time then it's best to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 2 (38 Views)