Account Locked

[deadeye7887]

Hello, 

My account has been locked for security reasons as I have reported unusual activity, but unfortunately my contact attempts have provided no response, is there a way that I can provide the support teams with some info on the credit cards I used on my account or my Identity or passport in order to confirm that I am the only person with access to this account?

I would really appreciate if you could reply to this.

Thank you again for your support.

[EA_Darko · Accepted solution]

Hey @deadeye7887 due to the current world climate there are some restrictions on contacting our live support.

You will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[EA_Darko · Accepted solution]

Hey @deadeye7887 due to the current world climate there are some restrictions on contacting our live support.

You will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[Sajmolicious]

I cant entry live chat, my account been locked Because someone Else used it and cheated With it, how can i then verify that its my account?

[EA_Darko]

Hey @Sajmolicious if you have a ban on your account then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko