Account Disabled

[madelynevaldez]

While playing the Sims 4 yesterday, my game froze so I restarted it. When I opened it up again it said I could not  play with 2 of my expansion packs because my account has been disabled and that I would get an email regarding it, but I didn't. Today I checked again and saw that I had a new case that said Banned/suspended. I emailed again today, but I have yet to get an email back.  

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @madelynevaldez.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[Zeelmaekers]

Hello!

You've posted your issue on the Apex Boards but don't worry, I've moved it to the right place. 

I hope you get your issue sorted.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @madelynevaldez.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko