March 2021
Hello,
Has anyone been able to successfully get their account unbanned with all of their games returned? I received and email stating:
WE HAVE RECEIVED NOTIFICATION FROM YOUR BANK OR PAYMENT PROVIDER REGARDING A CHARGEBACK OR REVERSAL ON A PAYMENT MADE ON YOUR EA ACCOUNT. AS A RESULT, WE HAVE CANCELLED ANY SUBSCRIPTION(S) THAT ARE ACTIVE, REMOVED ANY ENTITLEMENTS OR GAMES ASSOCIATED WITH THE PAYMENT(S) AND CLOSED YOUR ACCOUNT WITH IMMEDIATE EFFECT.
I am really upset this happened and have 0 idea why. Any hopes on correcting this would be greatly appreciated.
Solved! Go to Solution.
March 2021
Hey @TheBrodalorian,
That message seems to indicate a chargeback may have taken place for one or more of the purchases on the account. If that's the case, the account would be locked as the content is no longer paid for, essentially.
Please reach out to an advisor and they should be able to look into this for you to provide a bit more specific clarification on what happened and what options you would have in this case.
You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.
March 2021
Hey @TheBrodalorian,
That message seems to indicate a chargeback may have taken place for one or more of the purchases on the account. If that's the case, the account would be locked as the content is no longer paid for, essentially.
Please reach out to an advisor and they should be able to look into this for you to provide a bit more specific clarification on what happened and what options you would have in this case.
You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.
March 2021
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March 2021 - last edited March 2021
When I asked about alternatives, I meant could I create another EA account and link my Xbox profile to it? anything at all?
Since you can see I have two separate cases open, are you able to tell me how I can see what I have updated the cases with? For example in case 77536862 I have added explanations and asked why was it listed "no fix available" but I don't see anything I have added to it...
For case 77533853 I can see what I added in today along with my dispute cancellation, but I do not see any of the comments I have added prior.
Any help?
March 2021