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Re: where is my product code

by phsycobob
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Original Post

Accepted Solution

where is my product code

★★★★ Newbie

I just purchased sims 3 and I got the receipt in an email but where is my product code?

Message 1 of 7 (726 Views)

Accepted Solution

Re: where is my product code

EA Staff

Hello @abbie4848,

 

Do you see the Sims 3 game tile in Origin Library? If you do, right click the Sims 3 game tile, select Game Properties and you should see the product code there. 

 

If you use that code can you activate the game?

 

Let us know how you get on.
- Kristi

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Message 4 of 7 (915 Views)

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Re: where is my product code

EA Staff

Hello @abbie4848,

 

If you purchase the game from Origin, you do not receive a product code. Instead the game is automatically linked to your account and can be downloaded and installed from Origin client. When logging in to client, make sure to log in using the same email that you received the purchase confirmation on.

 

Let us know if you have any other questions.
- Kristi

 

 

Message 2 of 7 (718 Views)

Re: where is my product code

★★★★ Newbie

Sorry EA_Kristi but it says that I need an activation required so what do I do then?

-Abbie

Message 3 of 7 (712 Views)

Re: where is my product code

EA Staff

Hello @abbie4848,

 

Do you see the Sims 3 game tile in Origin Library? If you do, right click the Sims 3 game tile, select Game Properties and you should see the product code there. 

 

If you use that code can you activate the game?

 

Let us know how you get on.
- Kristi

Message 4 of 7 (916 Views)

Re: where is my product code

★★★ Newbie

it will let me click on that

 

Message 5 of 7 (501 Views)

Re: where is my product code

★★★ Newbie

sorry it will not let me click on that

 

Message 6 of 7 (500 Views)
Highlighted

Re: where is my product code

★★★ Newbie

Game properties shows gray when I try to click on it then it closes the small window. Did you ever get an answer for this?

Message 7 of 7 (184 Views)

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