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where is my product code

by abbie4848
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where is my product code

★★★★ Newbie

I just purchased sims 3 and I got the receipt in an email but where is my product code?

Message 1 of 7 (725 Views)

Accepted Solution

Re: where is my product code

EA Staff

Hello @abbie4848,

 

Do you see the Sims 3 game tile in Origin Library? If you do, right click the Sims 3 game tile, select Game Properties and you should see the product code there. 

 

If you use that code can you activate the game?

 

Let us know how you get on.
- Kristi

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Message 4 of 7 (914 Views)

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Re: where is my product code

EA Staff

Hello @abbie4848,

 

If you purchase the game from Origin, you do not receive a product code. Instead the game is automatically linked to your account and can be downloaded and installed from Origin client. When logging in to client, make sure to log in using the same email that you received the purchase confirmation on.

 

Let us know if you have any other questions.
- Kristi

 

 

Message 2 of 7 (717 Views)

Re: where is my product code

★★★★ Newbie

Sorry EA_Kristi but it says that I need an activation required so what do I do then?

-Abbie

Message 3 of 7 (711 Views)

Re: where is my product code

EA Staff

Hello @abbie4848,

 

Do you see the Sims 3 game tile in Origin Library? If you do, right click the Sims 3 game tile, select Game Properties and you should see the product code there. 

 

If you use that code can you activate the game?

 

Let us know how you get on.
- Kristi

Message 4 of 7 (915 Views)

Re: where is my product code

★★★ Newbie

it will let me click on that

 

Message 5 of 7 (500 Views)

Re: where is my product code

★★★ Newbie

sorry it will not let me click on that

 

Message 6 of 7 (499 Views)

Re: where is my product code

★★★ Newbie

Game properties shows gray when I try to click on it then it closes the small window. Did you ever get an answer for this?

Message 7 of 7 (183 Views)

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