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Unable to install Command&Conquer Ultimate - Origin Access

by rdtbra
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Original Post

Accepted Solution

ref. #vault-entitlement-failed

★★★★ Novice

I live in texas and subscribed to EA access a few days ago. I get this error message when trying to add games to my library

 

"An error occurred. Please try again later. [ref. #vault-entitlement-failed]"

 

I have logged in and off several different times

 

I have cleared the cache

 

I have used different computers, my phone and still get the same error

 

Nothing works.

Message 1 of 19 (14,106 Views)

Accepted Solution

Re: ref. #vault-entitlement-failed

Community Manager

@TimbuXD Sorry to hear that you are having issues. Can you clear your origin cache and then try again: 

 

 

  • Completely log out and close down Origin
  • Hold down the Windows key and R
  • Type in "%ProgramData%" (without quotes) and click OK
  • Now open the Origin folder.
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  • Hold down the Windows key and R
  • Type in "%AppData%" (without quotes) and click OK
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  • Click on the word "AppData" at the top of your window
  • Open the Local folder here
  • Delete the Origin folder listed here
  • Restart your PC and log back into Origin

 

Let me know how you get on.

View in thread

Message 2 of 19 (15,979 Views)

All Replies

Re: ref. #vault-entitlement-failed

Community Manager

@TimbuXD Sorry to hear that you are having issues. Can you clear your origin cache and then try again: 

 

 

  • Completely log out and close down Origin
  • Hold down the Windows key and R
  • Type in "%ProgramData%" (without quotes) and click OK
  • Now open the Origin folder.
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  • Hold down the Windows key and R
  • Type in "%AppData%" (without quotes) and click OK
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  • Click on the word "AppData" at the top of your window
  • Open the Local folder here
  • Delete the Origin folder listed here
  • Restart your PC and log back into Origin

 

Let me know how you get on.

Message 2 of 19 (15,980 Views)

Re: ref. #vault-entitlement-failed

★★★★ Novice

I'm having the same problem with some games like Command n Conquer Collection, I tried the solution above, but it didn't work.

Message 3 of 19 (13,837 Views)

Re: ref. #vault-entitlement-failed

★★★★ Novice

I'm having the same issue when trying to donwload Rebel Galaxy. Other games work fine.

Message 4 of 19 (13,735 Views)

Re: ref. #vault-entitlement-failed

Community Manager

@BtK-OsbO Did you clear the Origin cache using the steps from the accepted solution? 

Message 5 of 19 (13,698 Views)

C&C Ultimate Collection [ref. #vault-entitlement-failed] error

★★★★ Novice

'An error occurred. Please try again later. [ref. #vault-entitlement-failed]' when trying to add C&C Ultimate Collection to my library.

 

 

I just subscribed to Origin Access and i already added a couple of games to my library (BF4, The Sims 4, etc) but when i try to add C&C Ultimate Collection to my librar it gave me this error. Any ideas?

Message 6 of 19 (13,570 Views)
Highlighted

Unable to install Command&Conquer Ultimate - Origin Access

★★★★ Novice

I signed Origin Access mostly because of Command & Conquer Games. I signed for a year. Unfortunatelly, it is the only game that I am not being able to install, due to the following error:

 

Oops! 

 

Something went wrong. Try again later. [ref: #vault-entitlement-failed]

 

And nothing seems to help. Clean Origin Cache, execute Origin as Administrator, no firewall or antivirus.

 

As the message says, it seems that I do not have access to that game, but on Origin Access it is clear that I do!

 

So, what happened?

 

Thanks in advance.

 

Reinaldo

Message 7 of 19 (13,397 Views)

Re: Unable to install Command&Conquer Ultimate - Origin Access

Hero (Retired)

@rdtbra

 

Did you try to clear your DNS cache? Try to reinstall Origin client, try to use 3G/4G internet instead of Wi-Fi.


Fasten your seatbelts, drive responsible and follow AHQ rules.

Если вы проживаете в Крыму, ознакомьтесь со специальной темой.


Я не являюсь сотрудником Electronic Arts/I am not EA employee.
Message 8 of 19 (13,379 Views)

Re: Unable to install Command&Conquer Ultimate - Origin Access

★★★★ Novice

Vanya.

 

Thanks for your response! I was able to work with Origin Support, and they were able to solve the problem. It seems they somehow "forced" the games to appear on my library, and then I finally installed the games.

 

Again thanks for the tips.

 

Reinaldo

Message 9 of 19 (13,375 Views)

Re: Unable to install Command&Conquer Ultimate - Origin Access

Hero (Retired)

@rdtbra

 

It's good. Good luck! :eahigh_file:


Fasten your seatbelts, drive responsible and follow AHQ rules.

Если вы проживаете в Крыму, ознакомьтесь со специальной темой.


Я не являюсь сотрудником Electronic Arts/I am not EA employee.
Message 10 of 19 (13,365 Views)

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