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origin access basic

by madame104
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origin access basic

★★★★ Newbie

As i try to purchase Origin Access Basic subscription plan, a window pops up saying: 

[nr ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-1561748946069/offerEntries?storeId=... 400 (Bad Request)]

Message 1 of 5 (334 Views)

Accepted Solution

Re: origin access basic

Community Manager

Sorry to hear that you are having issues @madame104.


The best thing to do is take a look at the steps in this thread and go through them one by one: https://answers.ea.com/t5/EA-General-Questions/Unable-to-purchase-games-on-origin-true-amp-needClear...

 

Let me know how you get on.

 

Darko

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Message 3 of 5 (274 Views)

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Re: origin access basic

@madame104 Moved to the appropriate board for you Standard smile Though you might want to get on to support for account/billing issues, which you can do at https://help.ea.com/.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If a post solves your issue, please mark it as solved, it may help others with the same issue in future. Standard smile

I am a volunteer, not an EA employee.

Message 2 of 5 (315 Views)

Re: origin access basic

Community Manager

Sorry to hear that you are having issues @madame104.


The best thing to do is take a look at the steps in this thread and go through them one by one: https://answers.ea.com/t5/EA-General-Questions/Unable-to-purchase-games-on-origin-true-amp-needClear...

 

Let me know how you get on.

 

Darko

Message 3 of 5 (275 Views)

Cannot buy Origin Access Basic Annual membership - Whoops! An error occurred. Pl

★★★★ Novice

Cannot buy Origin Access Basic Annual membership, keep getting this error:

 

Whoops! An error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase-1565291565880/offerEntries?storeId=... 400 (Bad Request)]

 

I've tried the browser, tried the application, uninstalled & reinstalled the application and tried again, changed payment method to different card. EVERY TIME, I get this error.

Message 4 of 5 (130 Views)

Re: Cannot buy Origin Access Basic Annual membership - Whoops! An error occurred

Community Manager

Hey @JacquesLouw94 it's worth speaking with one of our phone or chat support advisers who will be able to access your account and advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 5 of 5 (105 Views)

Origin Access FAQ

Learn about Origin Access and the benefits of signing up.

Visit the FAQs