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Re: opus magnus

by EA_Darko
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Original Post

opus magnus

★★★★ Novice

Does anyone else have trouble trying to download Opus Magnum using Origin Access(Premier), I just keep getting an error with ref #vault-entitlement-failed 

Help Please

Message 1 of 10 (479 Views)

Re: opus magnus

Community Manager

Sorry to hear that you are having issues @Buddy23turner230

 

Can you clear your origin cache and then try again: 

  • Completely log out and close down Origin
  • Hold down the Windows key and R
  • Type in "%ProgramData%" (without quotes) and click OK
  • Now open the Origin folder.
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  • Hold down the Windows key and R
  • Type in "%AppData%" (without quotes) and click OK
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  • Click on the word "AppData" at the top of your window
  • Open the Local folder here
  • Delete the Origin folder listed here
  • Restart your PC and log back into Origin

 

Let me know how you get on.

 

Darko

Message 2 of 10 (462 Views)

Re: opus magnus

[ Edited ]
★★★★ Novice

Thank you for responding to my inquiry, I followed your instructions and then restarted my PC.

Logged Into origin, and went to try and download it again and i got the same error

Thanks Again for replying

 

 

-Buddy

Message 3 of 10 (454 Views)
Highlighted

Re: opus magnus

Community Manager

Next thing to try @Buddy23turner230 is disabling your anti-virus and firewall and then trying the game again.

 

If it works great, you just need to add an exception for Origin and the game to both.


If it does not work let me know and we will take it from there.


Darko

Message 4 of 10 (443 Views)

Re: opus magnus

★★★★ Novice

Thank you for replying again @EA_Darko 

I tried turning off both my avast antivirus and my firewall and then restarted origin and tried again to download but I just got the same error again

 

-Buddy

Message 5 of 10 (424 Views)

Re: opus magnus

[ Edited ]
★★★★ Novice

Im having the same problem.

Message 6 of 10 (358 Views)

Re: opus magnus

★★★★★ Newbie

Also have the same problem after following above steps. Have been able to download other titles without issue.

Message 7 of 10 (328 Views)

Re: opus magnus

★★★ Newbie

I am having the same issue, even after following the instructions.

Message 8 of 10 (147 Views)

Re: opus magnus

Community Manager

@Buddy23turner230 

 

Are you still experiencing this error? 

Opus Magnum is included with Origin Access Premier. Can you confirm you have an Origin Access Premier membership? (Not Basic)

/Blueberry

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Message 9 of 10 (134 Views)

Re: opus magnus

★★★★ Novice

Hello 

 

Yes I am still experiencing this issue.

 

Last year I had basic origin access but upgraded this year to premier.

 

-Thanks Buddy23

Message 10 of 10 (122 Views)

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