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my games dont show up for a refund

by maxello999
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my games dont show up for a refund

★★★★ Newbie

i brought a bundle a few hours ago yet it doesnt show up for a refund? 

i tried contacting but the chat isnt an option and there is no phone number?

Message 1 of 3 (110 Views)

Accepted Solution

Re: my games dont show up for a refund

Community Manager

Sorry to hear that you are having issues @maxello999.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Message 3 of 3 (90 Views)

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Re: my games dont show up for a refund

@maxello999  I'm not sure what game you're talking about, but if the bundle you bought doesn't include the base game, it's likely not eligible for a refund.  DLC, which includes expansion packs, isn't covered under EA's great game guarantee.  Here's the official article on the subject:

 

https://help.ea.com/en-us/help/account/returns-and-cancellations/

 

There's no reason you can't still ask; the worst that can happen is that EA customer support says no.  If you're not seeing the chat option, try changing your location (in the browser window) to U.S. or U.K.  Chat should be available at all hours of the day.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (99 Views)

Re: my games dont show up for a refund

Community Manager

Sorry to hear that you are having issues @maxello999.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 3 of 3 (91 Views)

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