Help us improve Answers HQ! Take Survey No, Thanks

my game has disappered and it wont let me recover it

by rikiagoodwin
Reply

Original Post

my game has disappered and it wont let me recover it

★★ Newbie

i bought sims 4 a while ago and i uninstalled it by accident when cleaning my laptop. since then I've been trying to recover it since but its telling me to buy it again. i have the disc and the code but its saying that the code has already been used. what do i do?

Message 1 of 2 (125 Views)

Re: my game has disappered and it wont let me recover it

Community Manager

Hey @rikiagoodwin

 

I'm sorry to hear about the issue with accessing your The Sims 4 game Frown

 

Could you check if you're using the correct login details to your EA account? Wondering It's possible that you're logging into another account.

 

If you're having issues with finding the account with The Sims 4, please get in touch with our support via EA Help. Our game advisers should be able to help you out Standard smile

 

/Ataashi

Message 2 of 2 (109 Views)

Origin Access FAQ

Learn about Origin Access and the benefits of signing up.

Visit the FAQs