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Re: my game has disappered and it wont let me recover it

by EA_Ataashi
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my game has disappered and it wont let me recover it

★★ Newbie

i bought sims 4 a while ago and i uninstalled it by accident when cleaning my laptop. since then I've been trying to recover it since but its telling me to buy it again. i have the disc and the code but its saying that the code has already been used. what do i do?

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Re: my game has disappered and it wont let me recover it

Community Manager

Hey @rikiagoodwin

 

I'm sorry to hear about the issue with accessing your The Sims 4 game Frown

 

Could you check if you're using the correct login details to your EA account? Wondering It's possible that you're logging into another account.

 

If you're having issues with finding the account with The Sims 4, please get in touch with our support via EA Help. Our game advisers should be able to help you out Standard smile

 

/Ataashi

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Re: my game has disappered and it wont let me recover it

Community Manager

Hey @rikiagoodwin

 

I'm sorry to hear about the issue with accessing your The Sims 4 game Frown

 

Could you check if you're using the correct login details to your EA account? Wondering It's possible that you're logging into another account.

 

If you're having issues with finding the account with The Sims 4, please get in touch with our support via EA Help. Our game advisers should be able to help you out Standard smile

 

/Ataashi

Message 2 of 2 (153 Views)

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