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how to change password to get into my account

by deborawhite53
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how to change password to get into my account

★★★★ Newbie

how can i change my password on orgin dont remeber it and dont have the password for that email. cant play my sims 4 game

Message 1 of 4 (353 Views)

Accepted Solution

Re: how to change password to get into my account

Community Manager

In relation to your issue @deborawhite53 the best thing to do would be contact you email support and look into gaining back access to your account.

 

If you are unable to then please speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 4 (333 Views)

All Replies

Re: how to change password to get into my account

Community Manager

In relation to your issue @deborawhite53 the best thing to do would be contact you email support and look into gaining back access to your account.

 

If you are unable to then please speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 4 (334 Views)

Re: how to change password to get into my account

★★★★ Novice

i cant get a live chat 

Message 3 of 4 (159 Views)

Re: how to change password to get into my account

Community Manager

Sorry to hear that you are having issues @sgr_p-loow.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 4 of 4 (146 Views)

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