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Re: WTF, I own BF2, why is it only on Access

by EA_Darko
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WTF, I own BF2, why is it only on Access

★★★★ Novice

I bought this stupid game, but once in awhile. i do play. If i don't see it on My Games list I get get you guys for Fraud. from my bank. People on the Net have been reporting ur problems, so dont start with me.

Message 1 of 9 (280 Views)
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Re: WTF, I own BF2, why is it only on Access

★★ Guide

Not understanding your problem 100%.

 

But can it be you bought BF2. Then used origin access which could be the deluxe version. So after canceling the subscription you have to install the normal version again?

Message 2 of 9 (266 Views)
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Re: WTF, I own BF2, why is it only on Access

Community Manager

Hey @SWTOR-oldman, when posting please keep it civil.

 

If you purchased a game and it is no longer showing on your account then it may be a case that you have filtered your My Game library and hidden the game. Can you check your filters to ensure that you have not done so?

 

Also, in many cases when a user is unable to see a game it is often the case that they have multiple EA accounts and are logged into a secondary one. If this is the case then can you try logging in with all email addresses you have, please.

 

Let me know how you get on.


Darko

 

 

Message 3 of 9 (254 Views)
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Re: WTF, I own BF2, why is it only on Access

★★★★ Novice

I have only 1 EA account with these games, and i did buy the Deluxe version of BF2. I'll check and see if i have my game hidden, but i would think i would remember if i did something like that.Thanx.

Message 4 of 9 (233 Views)
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Re: WTF, I own BF2, why is it only on Access

★★★★ Novice

Was Not corrected, you guys need to fix this, as i will have to call my bank, if my purchase is not back listed on My Games Library as owning it.

Message 5 of 9 (226 Views)
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Re: WTF, I own BF2, why is it only on Access

★★★★ Novice

No multiple EA accounts.

Message 6 of 9 (224 Views)
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Re: WTF, I own BF2, why is it only on Access

[ Edited ]
Community Manager

Are no games showing in your My Game Library @SWTOR-oldman or is it just Battlefront II that is missing?

 

You may need to speak with one of our phone or chat support advisers who will be able to take a look at your account to see what is going on. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 7 of 9 (212 Views)
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Re: WTF, I own BF2, why is it only on Access

★★★★ Novice

Only the Bf2 doesn't show up as me owning it. It just has it as an Access/Premiere game.

Message 8 of 9 (173 Views)
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Re: WTF, I own BF2, why is it only on Access

Community Manager

Did you speak with our live support as I advised @SWTOR-oldman ?


Darko 

Message 9 of 9 (157 Views)
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