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They are Billions Access

by Dwenzier
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They are Billions Access

★★★★★ Newbie

Hello!

 

I was looking at the new releases for Origin Access Basic in the store and found They Are Billions is now available!

But... When clicking on the game, I get told it's only for Access Premier....

How come the store shows it's available for Basic?

 

I was really looking forward to play this game...

Message 1 of 4 (156 Views)

Accepted Solution

Re: They are Billions Access

Community Manager

Sorry to hear that you are having issues @Dwenzier


Are you seeing the same issue on both the Origin app and on the website? If you have not already can you go ahead and check the game on both to see if it allows you to add it on one.

 

Let's also try clearing the Origin Cache to see if that makes any difference.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

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Message 2 of 4 (138 Views)

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Re: They are Billions Access

Community Manager

Sorry to hear that you are having issues @Dwenzier


Are you seeing the same issue on both the Origin app and on the website? If you have not already can you go ahead and check the game on both to see if it allows you to add it on one.

 

Let's also try clearing the Origin Cache to see if that makes any difference.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Message 2 of 4 (139 Views)

Re: They are Billions Access

★★★★★ Newbie

Hi Darko,

 

I followed your instructions and it worked. Thanks!

I can now access the game with Access Basic.

Message 3 of 4 (127 Views)

Re: They are Billions Access

Community Manager

That's great to hear @Dwenzier.

 

Enjoy the game.


Darko

Message 4 of 4 (115 Views)

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