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Re: Received payment from credit card which is i deleted from account

by EA_Darko
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Received payment from credit card which is i deleted from account

★★★★ Newbie

Hello, I registered to origin access basic previous month. After that i deleted my credit card information.  I thought it will be enough to doesn't charge again from my credit card but nope. Yesterday origin charged again. How is that could be possible? Do you keep my card information even though I deleted it? I want refund and delete my card information from your system.

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Re: Received payment from credit card which is i deleted from account

Community Manager

Hey @cemkocagoz if you sign up for Origin Access and decide to cancel your membership then you would need to go into your account and end your subscription. If you do not do this then you will continue to be charged: https://help.ea.com/en/help/origin/origin-access/manage-your-origin-access-membership/


Darko

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Re: Received payment from credit card which is i deleted from account

★★ Pro

Hi @cemkocagoz 

 

I think these are automatic debit independent of your payment information.

 

You do stop you subscription to Origin access not to be taken every month.

 

You can find all faq of origin access here:

https://www.origin.com/fra/en-us/store/origin-access/faq

 

If you have problem to stop your subsciption contact EA Assistance for them to help you:

https://help.ea.com/en/

 

However, I think that what has been withdrawn will not be refunded since you are considered as always subscribed, so you will have access to Origin Access benefits until the end of your subsciption.

 

If we have answer to your question please accept solution, if you like a post please granted xp Standard smile.

 

 

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Re: Received payment from credit card which is i deleted from account

Community Manager

Hey @cemkocagoz if you sign up for Origin Access and decide to cancel your membership then you would need to go into your account and end your subscription. If you do not do this then you will continue to be charged: https://help.ea.com/en/help/origin/origin-access/manage-your-origin-access-membership/


Darko

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