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Re: Origins Subscriptions Problems

by EA_Darko
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Origins Subscriptions Problems

★★★ Newbie

I attempted to purchase the Origins Basic Subscription and I received an error. I tried it 4 more times and still nothing. On top of that, I now have 5 different transactions that are pending in my bank.

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Re: Origins Subscriptions Problems

Community Manager

Sorry to hear that you are having issues @da1onlyasian.

 

Those charges are most likely a pre-authorisation. A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account. It should be returned to you soon. 

 

Darko

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Re: Origins Subscriptions Problems

Community Manager

Sorry to hear that you are having issues @da1onlyasian.

 

Those charges are most likely a pre-authorisation. A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account. It should be returned to you soon. 

 

Darko

Message 2 of 2 (146 Views)

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