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Re: Origin account

by AnkySri
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Origin account

★★ Novice

Wrong origin account showing up

Message 1 of 5 (302 Views)

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Re: Origin account

Community Manager

@AnkySri 

 

I removed the email address from the post. Please do not post private account information (even if you feel it's not yours).

If you cannot access that email, please fill out the account recovery form in order for our account specialists to verify you're the true account owner. We're experiencing higher than usual traffic right now because of several game launches like Madden, FIFA, NHL, and PvZ, thus we appreciate your patience as someone will get you to your email as soon as possible!

 

Click here for account recovery

/Blueberry

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Message 4 of 5 (268 Views)

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Re: Origin account

Community Manager

@AnkySri 

 

Hey there! If you're trying to log into your EA/Origin account on the console and a different email is showing up that you do not have access to, no worries! Contact our Live-Support team by filling out our account recovery form so they can make changes to the account for you. Our forum staff is not able to assist in account verification so once they get that form and can verify you are the true account owner, they'll get everything up to date for you. Thumbs up

 

Click here for account recovery

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 2 of 5 (283 Views)
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Re: Origin account

[ Edited ]
★★ Novice

I reach to that page & its a same page that opens a case for EA support , i have opened 3 cases today , but so far nobody has contacted me for any support

I cant even reach to any online chat support 

 

This is a huge disappointment

 

See the screen that i get when i try to access Fifa 20 ONLINE

The email address is [Removed - CM] which i am pretty sure has hacked my account

Message 3 of 5 (275 Views)
Highlighted

Re: Origin account

Community Manager

@AnkySri 

 

I removed the email address from the post. Please do not post private account information (even if you feel it's not yours).

If you cannot access that email, please fill out the account recovery form in order for our account specialists to verify you're the true account owner. We're experiencing higher than usual traffic right now because of several game launches like Madden, FIFA, NHL, and PvZ, thus we appreciate your patience as someone will get you to your email as soon as possible!

 

Click here for account recovery

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 4 of 5 (269 Views)
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Re: Origin account

★★ Novice

I still have not received any response from any EA advisor , having opened cases with them yesterday 

 

 

 

Message 5 of 5 (243 Views)
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