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Login problem! (ID and mail)

by MelleME2
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Login problem! (ID and mail)

★★ Newbie

I can only log in to my main account (MelleME1) when I'm able to use the ID (In the Origin Launcher) but when I cant (In the web browser) I can not log into the account. I don't know what mail I used and I cant view it in the Origin Launcher.
Is there any way for me to find out what mail it is connected to or is it possible to change it?

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Re: Login problem! (ID and mail)

Community Manager (retired)

Hey @MelleME2 

 

From the description which you've provided it seems that your MelleME1 profile is an underage account. They do not have an email address assigned besides a parental email, which is used only for contact. With underage account, it's not possible to login to our Origin website.

 

https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account

 

/Ataashi

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Re: Login problem! (ID and mail)

Community Manager (retired)

Hey @MelleME2 

 

From the description which you've provided it seems that your MelleME1 profile is an underage account. They do not have an email address assigned besides a parental email, which is used only for contact. With underage account, it's not possible to login to our Origin website.

 

https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account

 

/Ataashi

Message 2 of 2 (246 Views)
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