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I need a refund!

by Faqgarric
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Original Post

Accepted Solution

I need a refund!

★★★★ Newbie

On the afternoon of September 3, 2019! I received a letter of bank card deduction information from paypal. I found that the deduction was completely unknown to me, and I found that the automatic renewal product is what I do not need and do not play! I don't need this product now, and when I bought it, I was not reminded that it was automatic renewal, so now I have no money around! I'm really short of money these days!! I am so sorry!!!

Message 1 of 5 (231 Views)

Accepted Solution

Re: I need a refund!

Community Manager

Hey @Faqgarric the steps to get a call back from our support are outlined in the post I shared above.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Message 5 of 5 (188 Views)

All Replies

Re: I need a refund!

★★★★ Newbie

I need this money very much. Recently, something happened at home and I need money urgently. When I recharged my membership last year, I was not asked to check the item of automatic renewal. I'm sorry! I'm so sorry!

Message 2 of 5 (229 Views)

Re: I need a refund!

Community Manager

Hey @Faqgarric the best thing to do in a situation such as this is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 3 of 5 (198 Views)

Re: I need a refund!

★★★★ Newbie
@埃达科 What's your contact number?I can't find your contact information.
Message 4 of 5 (190 Views)

Re: I need a refund!

Community Manager

Hey @Faqgarric the steps to get a call back from our support are outlined in the post I shared above.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 5 of 5 (189 Views)

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