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I cant log into my account

by Stanleyse7en
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I cant log into my account

★★ Newbie

i try loading up madden 19 (which i just played the day before) and the origin menu pops up asking me to login. i put my regualr login info in but when i press "sign in" nothing happens. it doesnt even tell me there is an error. nothing happens, i could spam "sign in" for 30 minutes and nothing would change. 

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Re: I cant log into my account

Community Manager

@Stanleyse7en 

 

Have you been able to sign back into your account?

Try changing your password or delete Origin and re-download the latest version: https://www.origin.com/usa/en-us/store/download

 

Clearing Origin's cache can help too if a client is working properly: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Let us know what helped and thanks for letting us know about the trouble you were having.

/Blueberry

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Highlighted

Re: I cant log into my account

Community Manager

@Stanleyse7en 

 

Have you been able to sign back into your account?

Try changing your password or delete Origin and re-download the latest version: https://www.origin.com/usa/en-us/store/download

 

Clearing Origin's cache can help too if a client is working properly: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Let us know what helped and thanks for letting us know about the trouble you were having.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 2 of 2 (320 Views)
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