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How do I use 8 digit backup code?

by ward_mat
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How do I use 8 digit backup code?

★★★★ Newbie

I set up two-step authentication but had to reset my phone. I still have my backup codes but they're 8 digits, not 6. When Origin asks me to enter a 6 digit code, my 8 digit backup code just gives an error.

 

How do I use a backup code to get into Origin? Please can you help?

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Accepted Solution

Re: How do I use 8 digit backup code?

Community Manager (retired)

@ward_mat 

Please contact an Advisor and after verifying your account ownership they should be able to help with this:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

 

Let us know if you run into any issues with this!

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Message 2 of 2 (715 Views)

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Re: How do I use 8 digit backup code?

Community Manager (retired)

@ward_mat 

Please contact an Advisor and after verifying your account ownership they should be able to help with this:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next' 
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

 

Let us know if you run into any issues with this!

Message 2 of 2 (716 Views)

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