Help us improve Answers HQ! Take Survey No, Thanks

Re: False advertisement prices for Origin access Premier

by EA_Tom
Reply

Original Post

Highlighted

False advertisement prices for Origin access Premier

★★ Newbie

I found that they priced Origin access Premier to be 14.99 MXN (monthly) or 99.99 MXN (yearly) on this website https://www.ea.com/es-mx/games/anthem/buy#anthem-pc

but when I click "Únete ahora" (Join now) it redirects me to origins website where they want to charge me14.99 USD (monthly) or 99.99 USD (yearly). Note that USD is almost 20 times the value of MXN. This clearly is a false advertisement case.

Then I contacted customer service and had to chat with 4 different persons that made me do a lot of things and waste hours of time with no solution. Their final answer was to post it here. When I asked them to scale my case to their legal department they told me they can´t do that and they don´t have any contact information of them.


Is there any solution that EA/Origin can provide? is false advertising a corporate policy? to whom should I contact?

 

Please help me

Message 1 of 2 (139 Views)
Highlighted

Re: False advertisement prices for Origin access Premier

Community Manager

@thechelero 

 

Hi there,

 

The link on that page automatically redirects you to the dedicated Origin Store for your region. That should be Mexico, if you are located there:

 

https://www.origin.com/mex/es-mx/store

 

Can you confirm that you're located in Mexico and if it's working for you now?

--Tom

Message 2 of 2 (89 Views)
Twitter Stream