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Cannot get anything from origin access

by Matto1172
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Cannot get anything from origin access

★★★★ Newbie

Hi I just bought Origin access basic and I cant download any of the games in the Basic Vault how would I go about doing this

Message 1 of 3 (210 Views)

Accepted Solution

Re: Cannot get anything from origin access

Community Manager

Sorry to hear that you are having issues @NormanGreene and @Matto1172.

 

Let's start by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 3 of 3 (163 Views)

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Re: Cannot get anything from origin access

★★★★ Newbie

I'm having the same problem with Premium so it's not just a problem with Basic; the weird part is for me it worked during my trial which was the last week of August so when did you join? It might have to do with newer members at this point

Message 2 of 3 (174 Views)

Re: Cannot get anything from origin access

Community Manager

Sorry to hear that you are having issues @NormanGreene and @Matto1172.

 

Let's start by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 3 of 3 (164 Views)

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