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Can't redeem product code or download game

by ktcavs5
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Can't redeem product code or download game

★★ Newbie

I ordered Sims Supernatural and Seasons from target. They sent me an email with the product codes. Instructions say to click on link and redeem product code on origin but that portal won't open. I have tried for several days now. How do I redeem the codes and download the games to my laptop?

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Re: Can't redeem product code or download game

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@ktcavs5

 

Please see the following link for info on how to manually redeem your Product Code in Origin:

 

https://help.ea.com/en-us/help/origin/origin/origin-code-redemption-faq

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Re: Can't redeem product code or download game

Community Manager

@ktcavs5

 

Please see the following link for info on how to manually redeem your Product Code in Origin:

 

https://help.ea.com/en-us/help/origin/origin/origin-code-redemption-faq

--------------------------------------------------------------------------------------------------
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Thank players and help them 'Level Up' by giving them XP.
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Re: Can't redeem product code or download game

★★ Newbie

to whom it concerns, this only works if it shows up at all. so I can access everything else in the portal but yet everylink or it just in gen that redeems codes dosent show up at all to type in the numbers so plz enlighten why is this so?

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