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Re: Can't play games after my suscription ended

by DreCoss24
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Original Post

Can't play games after my suscription ended

★★★★ Novice

I has origin access premier for the last month, and ended my suscription yesterday (september 4).

The problem is, I just checked my library and I suddenly can't play games I already owned like Mass Effect Andromeda.

My question is: Is this normal?

Message 1 of 3 (175 Views)

Re: Can't play games after my suscription ended

Community Manager

Hey @DreCoss24 

 

After your Origin Access Premier membership ended, you should be able to play the games who were added to or purchased on your account separately.

 

If you owned MEA before joining OAP, then you still should have access to the game. However, if you're having troubles with launching it, I recommend clearing Origin cache to make sure it's not a sync issue and if it doesn't help, please reach out to our live support at EA Help for further assistance.

 

You can create a new case by following the steps listed in this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

/Ataashi

Message 2 of 3 (149 Views)
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Re: Can't play games after my suscription ended

★★★★ Novice

Didn't work Frown

Message 3 of 3 (129 Views)

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