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Being hacked by russians, but cant change password, because dont know it

by raizedenos
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Being hacked by russians, but cant change password, because dont know it

★★★ Newbie

Hi there,

 

I keep on getting text messages on my phone from origin, in Russian, telling what my acces code is, while I am peacefully eating my buritto. 

So problem here is. My account is being accessed by some russian hackers, who cannot get in because they need the code that I receive on my phone.

 

My solution was, well then I change my password. Well... not that easy, because while I can get acces to the page (account security) where it says: fill in current password, and then two tabs for 'new password'. But I cannot remember my current password. So I cant change my password.

 

So now I keep on getting spammed by Russians trying to get acces. 

 

I do know my security question and email etcetera, just forgot my old password.

 

How do I fix this? 

 

Kind regards,

Message 1 of 4 (135 Views)

Accepted Solution

Re: Being hacked by russians, but cant change password, because dont know it

[ Edited ]
★★★ Guide

Hello, you can reset your EA password here https://signin.ea.com/p/web/resetPassword?execution=e1109671938s1

 

Using this link, put in your email for your EA account and a code will be sent to you which you put in and then you can change your password without requiring your current password.


- If you are happy with my answer, press +XP.
- If my answer solved your problem, mark as solution

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Message 2 of 4 (132 Views)

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Re: Being hacked by russians, but cant change password, because dont know it

[ Edited ]
★★★ Guide

Hello, you can reset your EA password here https://signin.ea.com/p/web/resetPassword?execution=e1109671938s1

 

Using this link, put in your email for your EA account and a code will be sent to you which you put in and then you can change your password without requiring your current password.


- If you are happy with my answer, press +XP.
- If my answer solved your problem, mark as solution

Message 2 of 4 (133 Views)

Re: Being hacked by russians, but cant change password, because dont know it

★★★ Newbie
@FirstClassFUT Thank you so much :D
Message 3 of 4 (126 Views)

Re: Being hacked by russians, but cant change password, because dont know it

★★★ Guide

No problem. Glad you sorted it 

Message 4 of 4 (123 Views)

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