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7-day Origin Access trial expired, won’t let me renew

by stevematic_x
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7-day Origin Access trial expired, won’t let me renew

★ Novice

I had the 7-day trial for Origin Access, starting from June 10th, 3:21 pm. It’s June 17. I’d been playing all day then around 4, I left to go eat. Come back at around 7, I go to play the Sims 4 and it says I can’t play because my trial has expired. They have an option to renew your subscription or buy the game. I choose to renew my subscription but it says I’m already a member. Yet I’m still not able to play any games. What gives!?!?!?

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Re: 7-day Origin Access trial expired, won’t let me renew

Community Manager

@stevematic_x Can you try logging out of Origin and back in?

 

If the issue is still there then try clearing the Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

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Message 2 of 3 (293 Views)

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Re: 7-day Origin Access trial expired, won’t let me renew

Community Manager

@stevematic_x Can you try logging out of Origin and back in?

 

If the issue is still there then try clearing the Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin
Message 2 of 3 (294 Views)
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Re: 7-day Origin Access trial expired, won’t let me renew

★★ Newbie
i did all the step and t still will not let me
Message 3 of 3 (118 Views)
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