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Why does only EA games crash?

by Novanon_ZA
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Why does only EA games crash?

★★★ Novice

Radeon Software Version - 19.1.1
Radeon Software Edition - Adrenalin 2019
Graphics Chipset - Radeon RX Vega 56
Core Clock - 1590 MHz

Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B450 AORUS ELITE
BIOS: F2 (type: UEFI)
Processor: AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
Memory: 16384MB RAM
DirectX Version: DirectX 12

 

My issue is that whenever I'm in-game, whether it be Battlefield5 or Darksiders3, my game would crash with no error displayed.

 

I have reinstalled Windows 10 and nothings seems to help. EventViewer is full of Graphics driver errors and warnings.

 

Latest Windows Updates, AMD drivers and Battlefield5 patches have been installed.

 

Please I need HELP!

Event Log Warnings: Display driver amdkmdap stopped responding and has successfully recovered.

Event Log Error: 

 

Faulting application name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Faulting module name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Exception code: 0xc000001d
Fault offset: 0x0000000001a2455b
Faulting process id: 0x2014
Faulting application start time: 0x01d4add23f2623b5
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Report Id: 58c31e23-9f00-4fba-93ec-6b2b311002ff

 

Faulting application name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b
Exception code: 0x887a0006
Fault offset: 0x0000000000055299
Faulting process id: 0x2d8
Faulting application start time: 0x01d4adbd90d49862
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 19e48421-78dd-4b88-9c0e-c96715062b20

 

 

 

Message 1 of 21 (1,397 Views)

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Re: Why does only EA games crash?

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@Kyle_Ragnador

 

I was able to run BF5 stable last night, played 7 rounds with no crash, what I did:

 

- Revert back using only one rail from PSU to GPU, found that this makes no difference as modern PSUs are standard multirail for safety reasons.

 

- Enabled GPU Memory Restriction, my GPU is a Vega56 8GB and it doesn't make sense how BF5 can use more than 8 GB of vram, but whatever.

 

- Clean uninstalled AMD Graphics driver version 19.1.1 and installed version 18.12.2

 

- Renamed "Battlefield V" folder in Documents to allow it to be recreated, as I was concerned there could be corrupted files in it.

 

- Reverted back to using DX11 in-game. DX12 and AMD are clearly not friends.

 

After all this was done, my BF5 seems to be stable for now. Take note that after each change I tested by opening the BF5 menu and the menu crashed almost immediately. Bearing in mind that I had just enough time to change the GPU Mem Restriction before it crashed again. 

 

For now it seems that my stability issus have been resolved. 

 

Thank you for all the assistance.

 

See you on the battlefield 

 

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Message 19 of 21 (1,735 Views)

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Re: Why does only EA games crash?

Community Manager

Sorry to hear that you are having issues @Novanon_ZA.


Can you grab a DxDiag for me to take a look at: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 2 of 21 (1,371 Views)
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Re: Why does only EA games crash?

[ Edited ]
★ Novice

I had the same error today Frown 

Didnt do any modifications do windows or to hardware. Error start ocurring after the patch for bfv.

 

 

Message 3 of 21 (1,359 Views)
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Re: Why does only EA games crash?

Community Manager

Your GPU drives are from November of last year @JoeTrbiani, can you go ahead and see if there is an update available for them.

If the issue remains can you share an English version of your DxDiag, please.


Darko

Message 4 of 21 (1,352 Views)
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Re: Why does only EA games crash?

★★★ Novice

@EA_Darko I have attached DxDiag output.

 

 

Message 5 of 21 (1,343 Views)
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Re: Why does only EA games crash?

★★★ Novice

@EA_Darko Have you had a chance to review the dxdiag output I provided? This issue is very urgent for me, any assistance would be greatly appreciated!

Message 6 of 21 (1,310 Views)
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Re: Why does only EA games crash?

[ Edited ]
★★ Guide

 

Hi @Novanon_ZA till Darko checked your dxfile. 

You tried removing all oc on gpu cpu and disabling ram profiles like xml?

 

If it is working then you could set them again 1 after 1 if you used any kind of oc. Especially ram can interfere in such a way.

 

Be aware that Vega56/64 HBM overclocking is a little tricky. Even if you don't see problems in many games (since it wont create these standart old artifacts like green dots ..., it can start creating some shader errors like brighness flashing -fingerprint like dots- (like sun flares where they shouldn't be) it can cause other games to crash.

Message 7 of 21 (1,299 Views)
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Re: Why does only EA games crash?

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Hi @Kyle_Ragnador thanks for the update. I am currently not doing any CPU/GPU overclocking as the system crashes no matter how I attempt to get OC to work, thus I have decided to leave all CPU/GPU settings on default. With regards to RAM profiles like xml, my mobo support Extreme Memory Profile (XMP) which is also disabled, thus RAM settings are all default. I also do not use Ryzen Master as it causes system instability.


The Event Warnings/Erros I provided occur when I am doing no OC of any kind, I am just trying to play one round of Battlefield 5 without the game crashing on me. I have switched between DX11 and DX12 in-game, and BF5 still crashes.

 

I say again, I am in no means attempting to do any kind of Over-Clocking.

 

Please advise.

Message 8 of 21 (1,289 Views)
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Re: Why does only EA games crash?

[ Edited ]
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@Novanon_ZA

 

Event Log Warnings: Display driver amdkmdap stopped responding and has successfully recovered.

 

can be triggered to if the GPU doesn't get enough power. (meaning faulty graphicscard or not enough wattage on the PSU. in this specific case). BFV is one of the only games which utilized the most of Vega

Can you try using wattman with powerlimit  -50 (yes Minus not +)only to test? and what kind of psu are you using? The performance will be way worse don't worry. It's only bottlenecking the card so it will only use half the power it normally utilized.  if it work increase it back to 0% in 10% steps till it crashes again.

 

Other possibility:

Did you ever checked your GPU temps while gaming? GPU-Z is a nice program. Or you can use the amd performance overlay. alt+shift+o

Message 9 of 21 (1,278 Views)
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Re: Why does only EA games crash?

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@Kyle_Ragnador

I set wattman powerlimit  to -50 (yes Minus not +). Just played one round of BF5 Squad Conq, no issues, second round of SQ, game crashed. Event logs are below.

After the crash and hard shutdown (PC was unresponsive with black screen), opened wattman and the powerlimit setting defaulted back to 0.

 

The PSU in my rig is a Corsair VS 650, I am running single rail to GPU. I know that there is a tiny chance this could cause an issue, but only if the Vega GPU decides to draw too much power over the single rail (I am planning on testing using 2 rails once I get another). From what I've read, under load it'll draw around 300w.

Event error 1:

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Battlefield™ V because of this error.

Program: Battlefield™ V
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0


Event error 2:

Faulting application name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Faulting module name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Exception code: 0xc000001d
Fault offset: 0x0000000001a2455b
Faulting process id: 0x21d0
Faulting application start time: 0x01d4af48f00c68cd
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Report Id: bb8efe12-046a-4631-b15b-43e58d8cc4d3
Faulting package full name:
Faulting package-relative application ID:

Event ID: 1000

Message 10 of 21 (1,269 Views)
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