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Re: Games i own Unplayable after ending my Origin Access

by EA_Darko
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Games i own Unplayable after ending my Origin Access

★★ Newbie

i Own the full collection of C&C which for some reason after my Origin Access finished all of them have marks with Origin Access and im now Unable to download or even plaything un less i get 

Origin Access again this i dont find fair as i payed for these games and you have taken them away from me

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Re: Games i own Unplayable after ending my Origin Access

Community Manager

Hey @kouryuu this issue is most likely a caching one, as such can you try clearing the Origin Cache to see if it helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

If the issue remains then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

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Message 2 of 3 (403 Views)

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Re: Games i own Unplayable after ending my Origin Access

Community Manager

Hey @kouryuu this issue is most likely a caching one, as such can you try clearing the Origin Cache to see if it helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

If the issue remains then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

Message 2 of 3 (404 Views)
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Re: Games i own Unplayable after ending my Origin Access

[ Edited ]
★★ Newbie

before you go saying its a fix maybe you sould wait for the person with the problem to get back to you and no this did not fix my problem @EA_Darko 

Message 3 of 3 (322 Views)
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