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Re: EA Community Playtesting - Frequently Asked Questions

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EA Community Playtesting - Frequently Asked Questions

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Re: EA Community Playtesting - Frequently Asked Questions

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Community Manager

Become a Community Playtesting Member


What is Community Playtesting?

Community Playtesting is a program that gives you the opportunity to try our upcoming games before they’re released. It is also an opportunity for gamers just like yourself to share your opinion on our games if you want to.

 

Am I eligible to sign up?

As long as you’re 18 years or older and are interested in video games, you can sign up. Once your profile is created and you are logged in, you can sign up for available Community Playtesting sessions.

 

I only play games on (mobile/console/PC). Should I still sign up?
Yes! We will have Community Playtesting opportunities on all platforms where you can find EA games!

 

I rarely play games. Should I still sign up?
Sure! It doesn’t matter if you play one hour a week or 40 hours a week, everyone is welcome.

 

I don’t own or play games at all. Should I still sign up?
Yes. It doesn’t matter if you own or play games, everyone is welcome.

 

What is expected of a Community Playtesting participant?
Nothing! You are free to engage with others on the dedicated forums and respond to surveys when they are sent out after the sessions. All we ask is that if you decide to provide feedback you be open and honest, no matter how positive or negative. But, you will be required to agree and adhere to a Alpha Agreement, User Agreement and EA’s Privacy and Cookie Policy.

 

Also, at EA, we celebrate diversity of thought, cultural differences, lifestyle, age, background, experience, religion, economic and social status, gender identity and marital status, and we strive to build a culture of inclusion for our people, players, and partners. Any negative or abusive behavior including harassment, bullying, personal attacks, vulgarity, obscenities and hate speech is unwanted and will not be tolerated. Please be sure to review our Rules of Conduct and our Forum Rules & Guidelines.

 

When I sign up, what types of emails will I receive?
You’ll receive emails for upcoming Community Playtesting opportunities. Once signed up for a Community Playtesting session, you will get an email when the build is available for download, another for when it opens, and one more to offer you the option to participate in a survey after the Community Playtesting session is complete.

 

I don’t want to receive any emails from Community Playtesting, how do I opt out?
We need to be able to contact you by email to let you know about Community Playtesting opportunities. You can opt out of the program to stop receiving emails, but this means you will lose access to any future Community Playtesting opportunities.

 

Do I have to sign up to be eligible for Community Playtesting?
Yes, you must register to be a part of Community Playtesting.

 

How often can I sign up for Community Playtesting sessions?
As often as you’d like. During signup, we will ask you to let us know when you’d like to play. If we miss you at one session we hope to see you at the next.

 

What if I want to cancel my signup for a Community Playtesting session?

There is no way to cancel a signup, so no action is needed on your part if you are unable to participate in a Community Playtesting session. There will be plenty other opportunities for you to join, so don’t worry if you have to miss one you signed up for.

 

Can I change the session dates and times I registered for? 
Once you have signed up for any of the playtest sessions, you are able to play in all of them. Given this, you don’t need to change the session dates or times, just come and join us during any or all of the sessions!

 

When is the next Community Playtest?
Head to the EA Community Playtesting site to see a list of upcoming Playtesting sessions under “Playtests Available.” There are usually multiple times available for each Playtest and you are free to participate in as many or as few of them as you’d like. You can only sign up to play on one platform (PC, PlayStation 4 or Xbox One).


I have Origin Access, EA Access, or I pre-ordered a game. Can I join the Playtest for that game?
If you’d like to join a Playtest, you’ll need to sign up for it – EA Community Playtesting isn’t tied to pre-orders or EA Access/Origin Access membership.


Can EA Advisors or EA Community Managers add me to Playtests?

  • No, EA Advisors or EA Community Managers cannot add you to any of the Community Playtests.
  • We can only help invited players with downloading or installing the Playtest game client.

Anything else I need to know?

  • EA Community Playtesting is online only, you must have an internet connection to play.
  • Acceptance of an Alpha Agreement, EA’s User Agreement (terms.ea.com) and EA’s Privacy and Cookie Policy (privacy.ea.com) are required to participate.
  • Playtests are usually only available in English.
  • You must be 18 or older to take part in our Playtests.
  • Xbox Live Gold membership is required to take part in any online modes on Xbox One.
  • The build we are making available is limited and does not represent the final version of the game.
  • Progress you make in the Playtest does not carry forward from test to test, or to the game at launch.
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Re: EA Community Playtesting - Frequently Asked Questions

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Community Manager

Participating in a Session


Can my friend also participate?
Community Playtesting participation is by invitation only. If your friend is interested in Community Playtesting, have them go to https://ea.arcsivr.com/Portal/EA-CTE/Default to register.

 

How do I know who else is participating in Community Playtesting? Can I interact with them?
All Community Playtesting sessions will have a forum on Answers HQ. Simply log in with the EA Account that has access to the game and navigate to the EA Community Playtesting board. There you should see a community forum exclusive to those who are participating in the Community Playtesting session.

 

How will I know if my PC is capable of running the game?
If the Community Playtesting session is on PC, the initial invitation email will include the recommended PC specs for running the game. If your PC is below these specs, it is unlikely that you will be able to run the game.

 

What should I expect from the Community Playtesting experience?
The basis of the Community Playtesting session will vary from game to game. Because some of the games we will be featuring will be works-in-progress, you may experience some issues.

 

Where can I give feedback?
Some Community Playtesting sessions will include a survey once they are complete. This will be your chance to provide feedback directly to the development team if you want to. Also, there will always be a hidden forum on Answers HQ. You can share your feedback with the developers or other Community Playtest members there.

 

Is a network connection required to participate?

Yes, an active broadband network connection is required to both download the game as well as participate in the Community Playtesting session. We recommend connecting your PC or console to a wired ethernet connection when downloading the build. Also, download the build well in advance so that you don’t miss out on any gameplay.

 

Do I need an Xbox Live Gold account or a PlayStation Plus subscription to join a Community Playtesting session on either of those consoles?
Any Community Playtesting session that includes an online multiplayer component will require an active Xbox Live Gold account. An active PlayStation Plus subscription is NOT required to participate in multiplayer modes.

 

Can I stream/share my experience during the Community Playtesting session? Can I tell my friends and family about anything?
No, you cannot post or share any in-game content (gameplay, screenshots, etc.) on social media or anywhere else, however, feel free to share the registration link with family and friends. As a reminder, see the terms that you agreed to when you signed up: Alpha Agreement and User Agreement. The only place to share your experience and feedback is the hidden forum on Answers HQ.

 

Can I participate in the Playtest session outside of my home?

All we ask is that you be mindful of your surroundings. Remember that you must adhere to the instructions of the Community Playtesting session itself as well as the terms of the Alpha Agreement and User Agreement.

 

Will I earn in-game achievements or trophies during the Playtests?
No, you will not be able to earn in-game achievements or trophies during the Community Playtesting sessions.

 

Will any progress made in the game carry over to the final version?
No, gameplay progress, achievements or trophies, characters, character data and/or any other value or status indicators achieved in the Community Playtest session will not transfer to any future release of the game.

 

Does getting access to the Playtest build mean I get to play it forever?
No, they will only run for a certain period of time. We turn off the Playtest servers once a Community Playtesting session has ended. You’ll still have that version of the game on your system, but you won’t be able to play it without access to the Playtest servers.

 

What games are coming to Community Playtesting?
We always have something in the works behind the scenes. Once you’re registered, you will know as soon as a new opportunity is available. Keep an eye on your email to see what’s coming next.

 

I’ve signed up for a Community Playtesting session. What do the different registration statuses mean?
If you have signed up for a non-waitlist Community Playtesting session, your status will remain Pending until we have verified your details. Please allow several days for your status to change from Pending to Approved.

 

I’ve signed up for a Community Playtesting session. What does it mean to be on a waitlist?
There is a capacity limit for some Community Playtesting sessions. Once the playtest has begun and we need more players we will invite people on the waitlist to join in the Community Playtest session. Keep an eye out for your session status to change and the email with download instructions.

 

I’ve signed up for a Community Playtesting session on one platform but would like to change my signup to a different platform.
Unfortunately, you are unable to change your desired platform after signing up for one.

 

I’ve signed up for a Community Playtest session, but did not receive any further communication.
Registration does not guarantee participation. Some Community Playtest sessions operate on a first come, first served basis. Only successful registrants will be contacted with further instructions. If your session status is set to Approved and you have not received an email with download instructions, please reach out to Answers HQ for support.

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Re: EA Community Playtesting - Frequently Asked Questions

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Community Manager

Get Playtest Build


How will I get notified that I can participate?
You will be invited based on the preferences you expressed and then it will be on a first come first serve basis. We’ll send you an email if you are in when the Playtest build is ready to download. That email will be your confirmation that you get to participate in the Community Playtesting session.

 

How will I get the Playtest version of the game?

We’ll grant Playtest build access to everyone we invite to a particular Community Playtesting session. The Download Now email will provide specific instructions on how to get access to the build.

 

Why is the game not showing up on my account?
Make sure you’re signed into the same account that received the invitation for the Community Playtesting session.

 

How do I check the region of my PlayStation store account?
The region of your account and your PlayStation™ Store are the same. If you can’t remember the region of your account (selected during setup) you can check through account management.

  1. Sign in to account management online.
  2. Select [Basic Account Information] from the sidebar.
  3. Select “Edit” the [Residential Address]
  4. Scroll to the bottom of the page to see the [Country/Region] section.
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Re: EA Community Playtesting - Frequently Asked Questions

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Community Manager

How to Sign Up

 

Do I need any kind of account to participate?
Yes, you will need an EA Account to join any of the Community Playtesting sessions. If you do not already have one, sign up today.

 

How do I sign up for this program?
First, log in with your EA Account on this portal. Once you’ve accepted the agreements you can sign up for available Community Playtesting sessions.

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