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Unable to Sign in to Origin with New Gamertags (XB360)

by Domanator316
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Unable to Sign in to Origin with New Gamertags (XB360)

★★★ Novice

 

The above video is unedited and I show that it's not possible to play NFS Rivals online with new gamertags.
   

    I start by showing the date then I sign in to my gamertag that I can play online with (I first played on release week in 2013) showing I am on the server in a lobby with others. Then I sign out of this gamertag to a newer one and it doesn't sign in to origin at all with multiple attempts. I also show that I'm connected to Live with my newer gamertag the entire time. I've done ever troubleshooting method under the sun and none of them helped.

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Re: Unable to Sign in to Origin with New Gamertags (XB360)

Community Manager

@Wylaf_B@Domanator316@TheAverageMax@KIVAN121

 

We have done some digging on our end and tweaked some nuts and bolts.

 

Could you give it another shot and try to launch the game and go online again?

 

There's a good chance this might be successful now.


Let us know if it's working for you, we would very much appreciate it.

Stay and Play.png

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Message 9 of 11 (1,969 Views)

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Re: Unable to Sign in to Origin with New Gamertags (XB360)

★★★★ Novice
yeap this has been the problem with many new players since December 2017, many many thanks for this video good sir.
Message 2 of 11 (2,163 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

★★ Newbie

Bump, same for me

Message 3 of 11 (2,108 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

[ Edited ]
★ Apprentice

Hey @Domanator316 @KIVAN121 @Wylaf_B,

 

can you try the following workaround:

 

Launch up any other EA title and connect online. Then try going online in NFS RIvals again. Also make sure you have Xbox Live Gold, obviously. Standard smile

 

If you don't have any other EA game, you can download a free demo, that should work, too. FIFA 17, for example.

 

Let me know if that works, and feel free to tag me. Fingers crossed!

Message 4 of 11 (2,047 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

[ Edited ]
★★★ Novice

I was able to sign in to the EA server in the FIFA 17 demo with my second account but I'm still seeing the same error in NFS Rivals.

Message 5 of 11 (2,035 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

★ Apprentice

Sorry to hear that.

 

Were you able to go online in FIFA in the game, for exampe downloading a FUT squad update or start an online match?

 

Do you have any other EA games you can try going online with?

Message 6 of 11 (2,026 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

★★★ Novice
I only tried the demo for FIFA 17 I didn't see an option to play online. I can sign in to my other EA games just fine online BF3, BF4, NFS Most Wanted (2012) just to name a few.
Message 7 of 11 (2,022 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

[ Edited ]
★★★★ Novice

@TheAverageMax

 

After a last ditch effort to contact EA help and getting nowhere on the phone i received this email and subsequent answer chains:

EA:
Thank you for contacting EA Help, my name is Leticia and I am a specialist who will handle your case with NFS Rivals going forward and will do my best to help you with your query.

I am sorry to hear you were having issues with the game, please follow these steps so you can play again, but keep in mind this is a game without a Studio, there is limited things we need.

Please make sure you are using a wired connection. If you are, please power cycle your console and router for about a minute, then connect both again.

Me:
Hello, the issue on this game is that any new gamertag that tries to enter the game after December 2017 wont be able to enter the origin servers due to error code 40010000.

We (the many players affected) on the Answers forums have uploaded a video of what the issue is.

here is the link: https://answers.ea.com/t5/Need-for-Speed-Rivals/Unable-to-Sign-in-to-Origin-with-New-Gamertags-XB360...

to recap:
Anyone who played NFS rivals BEFORE december 2017 can play online multiplayer on the origin servers
Anyone who plays NFS rivals AFTER december 2017 cannot enter the origin servers due to error code 40010000.

hope this helps.

EA:
Thank you for the information, unfortunately we have no studio to send this to. The only thing I can advise is to check he post to see if someone can have a fix or work around. We've exhausted all the steps from customer support unfortunately.

I am really sorry about this but we have limited tools and information when it comes to old games.

Me:
when you say that you have no studio, what do you mean? didnt ghost games made the game? also what do you consider old? this games is from 2013!

EA:
When a game is not working properly and there is issues for more than one person or one issue is bad enough and is blocking you from playing we send it to the game studio and they would try to get it done and fixed, however, studios will "sunset" some games after a few years after being released, unfortunately we are not able to check this or have any decision about this.

Me:

wouldn't this be an origin server issue?

if not then ok thats it then the game is unplayable to new players on the xbox 360 at least on the multiplayer side.

EA:
Origin is the platform we use for PC games and how we call the EA accounts.

Unfortunately seems like it's not working, I am really sorry about it.

 

In the end it seems that just like the servers in Skate 3 and many other EA games this game will be closed off for new players on the Xbox 360.

Message 8 of 11 (1,997 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

Community Manager

@Wylaf_B@Domanator316@TheAverageMax@KIVAN121

 

We have done some digging on our end and tweaked some nuts and bolts.

 

Could you give it another shot and try to launch the game and go online again?

 

There's a good chance this might be successful now.


Let us know if it's working for you, we would very much appreciate it.

Stay and Play.png
Message 9 of 11 (1,970 Views)
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Re: Unable to Sign in to Origin with New Gamertags (XB360)

★★★ Novice
Holy cow! I can sign in now! Whatever nuts and bolts were tweaked they were the right ones. A Million thanks!
Message 10 of 11 (1,953 Views)
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