Overwatch dropped me 10 levels

[RageousX]

I was on the brink of level 18 and finished an 800 point mission, probably would have put me around level 20. Instead it dropped me down to 10. I now have 4250 OverWatch SP, yet now I'm back to doing missions I was completing days ago. What the hell?

[okmaster92]

I had the same issues with level 20. Just level up and you are at your previous level again.

[Bob422]

Same here. I was at 19 and when it should have rolled over to 20, it put me back to level 10.

Edit: It went to level 21 after the level 10 setback. Whew.

[Nyteshade517]

I had the same glitch when trying to get level 20.  Then when I checked my game on PS4 to make sure everything was ok one of the liveries I had unlocked (Overwatch Discreet) was re-locked again and now I can't get it back.

[BlytheRayne]

This just happen to me as well going from lvl 17 to 18. It's strange because in my history feed it even says I've reached lvl 17 but now I'm back at lvl 10 :-( lost all upgrades and everything.

[EA_Najat]

Thanks for reporting this issue -

While we are collecting information, I would to know if you could please confirm if the issue is happening as follow:

1.     Level is displayed properly
2.     Level drops down to 10 (happens around level 20)
3.     Once you level-up , the info displayed is correct
4.     Level drops down to a certain level again, not necessarily to 10

According to the comments in this thread this is what's happening.

[Bob422]

1. Level is displayed properly except for level 20.
2. Level drops down to 10 when level 20 is reached.
3. Once I level-up again , the info displayed is correct
4. Level never dropped again. (Reached 50)

[TJ136]

1. Level is now displaying correctly.

2. It drops to 10 once you hit or exceded 20.

3. Does correctly display after leveling up again.

4. So far nothing, However if level 20 gives you a car on the cop side, it didn't register to unlock.

[EA_Najat]

Thanks - Can you please tell us what is your platform and the browser you are currently using and if you can try with another one? It seems that your level should be properly displayed in an alternate browser.
If so, then we would like to know if this is happening only with a particular browser or not.

[Bob422]

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@Bob422 wrote:
1. Level is displayed properly except for level 20.
2. Level drops down to 10 when level 20 is reached.
3. Once I level-up again , the info displayed is correct
4. Level never dropped again. (Reached 50)

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I'm on PC and using Internet Explorer 11 on Windows 7 Pro 64 bit. I don't use any other browsers.