2013-11-22 09:20 PM
2013-11-23 12:18 AM
Game not playable. I want money back. Can not find any way how to contact to Origin to return the NFS RIVALS
2013-11-23 01:43 AM
Thanks to all the EA admins helping out with this issue, and big thanks to eanajat who is being so persistant in trying to help.
It is good to know the issue is found and I know you will be working hard to solve the problem so very much looking forward to that.
To those who are saying they want their money back etc, fair enough. However once I personaly realised it was an issue I could not solve myself I just played in windowed mode, which after the second race when I got immursed, I pretty much forgot about.
What I am saying is it is still a great game, if you are a fan of racing games and the NFS franchise I would greatly advise either just playing in windowed mode or waiting for the fix if not being able to play fullscreen is a dealbreaker.
Thanks again to the staff and admins, really hope it does come out soon, as it is a pitty this issue is tarnishing a pretty brilliant game.
2013-11-23 10:46 AM
Well, yes, you can play. For example when I run in windowed mode, I like that.
http://s020.radikal.ru/i720/1311/3d/202526b7a061.jpg
and if you stretch the terrible problems with the graphics!
yes and it does not scare me! but the band seemed to run with the wrong video deinterlacing! horizontal stripes. them in the screenshot is not visible, I need to record video!
2013-11-23 02:04 PM - edited 2013-11-23 02:24 PM
I have that problem too
Windows 7 SP1 with latest updates
XFX AMD HD 7990 latest AMD 13.11 beta 9.2 drivers
intel core i7-3770
Gigabyte Z77X-D3H
Samsung 40" HD TV connected by HDMI and yes has 3D but running it normal at 60 Hz
all my drivers are up to date, and the latest patch from EA did not fix the issue yet
part 1 of DXdiag
2013-11-23 02:06 PM - edited 2013-11-23 02:20 PM
Part 2 of dxdiag:
2013-11-23 02:07 PM - edited 2013-11-23 02:21 PM
part 3 of dxdiag
2013-11-23 05:30 PM
I have this issue as well with playing on full screen. Apart from that in windowed mode , I come across , slow world loads , sudden fps drops or slow motioned driving.
I have a 40" Samsung TV , on 1080p / 60p ( 60hz ) with 3D disabled.
AMD HD Radeon 6950
AMD A8-3850
Windows 8.1 Pro 64-bit
AMD Catalyst Control Center version : 13.11
Dx Diag info : http://pastebin.com/JiPcixL7
2013-11-23 06:15 PM
Having the same problem.
Part1
------------------
System Information
------------------
Time of this report: 11/23/2013, 19:10:36
Machine name: KLOPSM-KOMPUTER
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: Polish (Regional Setting: Polish)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 11/07/12 17:56:07 Ver: 04.06.05
Processor: AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8100MB RAM
Page File: 8319MB used, 7878MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: The file RzMaelstromVAD.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6819)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_25531458&REV_00
Display Memory: 1728 MB
Dedicated Memory: 2030 MB
Shared Memory: 3793 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: LG M2752D
Monitor Model: DM2752
Monitor Id: GSM58EB
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
Driver Version: 13.152.1.8000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/8/2013 15:01:02, 1237200 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B59-11CF-2673-5905BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6819
SubSys ID: 0x25531458
Revision ID: 0x0000
Driver Strong Name: oem36.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.152.1.8000ci\ven_1002&dev_6819
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Głośniki (Razer Surround Audio Controller)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: *RZMAELSTROMVAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RzMaelstromVAD.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 9/18/2013 02:47:32, 40696 bytes
Other Files:
Driver Provider: Razer
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Głośniki (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6699 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/7/2012 11:51:52, 4102928 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: 1 - DM2752 (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7716 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/5/2013 09:40:38, 96256 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6699 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/7/2012 11:51:52, 4102928 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mysz
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Klawiatura
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ Główny koncentrator USB
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 9/4/2013 13:12:11, 343040 bytes
| Driver: usbd.sys, 9/4/2013 13:11:40, 7808 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standardowa klawiatura PS/2
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/14/2009 00:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ Urządzenie klawiatury HID
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 11:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ Sterownik klawiatury serwera terminali
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 00:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ Mysz zgodna z HID
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
|
+ Mysz zgodna z HID
| Vendor/Product ID: 0x09DA, 0x000A
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
|
+ Sterownik myszy serwera terminali
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 14:33:57, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 01:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 373.5 GB
Total Space: 953.6 GB
File System: NTFS
Model: ST1000DM 003-9YN162 SATA Disk Device
Drive: D:
Free Space: 170.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD50 00AADS-00S9B0 SATA Disk Device
Drive: G:
Model: HL-DT-ST BD-RE BH16NS40 SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Polish), 11/20/2010 10:19:21, 147456 bytes
--------------
2013-11-23 11:01 PM
I tested a differnet monitor today, it works fine on my old asus monitor with only dvi being used out of the graphics card, as soon as the card has a display port cable plugged in it screws up, also tested it with only the samsung monitor in and the same thing, on both 60htz and 120 htz. So its not a dual screen problem, DVI is fine, it seems to be with HDMI and DisplayPort, which seems inline with EA's findings, i don't have access to any other monitors to test though