Instant crash on Xbox One

[Raine2627249]

@Aidobeast55 yeah all the little * replies they do on threads about this game don't mean anything, they know it's broken and has been since at least 2017ish and yet they still continue to sell it. It's a downright unethical practice tbh

[Aidobeast55]

alright thanks for the info. I’ll stop attempting to get get this game working 

[almonddwarf6336]

Yea i tried it and still didnt work its broken for sure

[EA_Aljo]

@almonddwarf6336 

Can you go into detail on exactly what issue you're facing?

[thatdudedank25]

i’ll try and start the game and it will load until it says Press A to Start and i’ll press A and 5 secs later it will crash and just go back to the home 

[thatdudedank25]

my problem about this is i just paid $20 for this game and haven’t even got to play it once. looks really bad to me.

[EA_Aljo]

Hello, @thatdudedank25 

Which Xbox model are you playing on? Is the game installed on an internal or external hard drive. Also, try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thank you.

[IcySkyMan99]

Will you please fix the glitch that is at the beginning of the game but if you don’t Why is this game on the Xbox game store or even game pass it’s should be taken down and you should refund everyone who’s bought this game it’s a waste of money and a waste of time I really like the game on my old system so I thought it would be better on my Xbox one but it clearly doesn’t work on Xbox one so please refund everyone and take it down thank you 

[EA_Aljo]

Hello, @IcySkyMan99 

Can you give me some details on what's happening? Also, have you tried any troubleshooting yet? Thanks!