I can't unlock my rims! [ Edited ]

[tomasr199]

Product: Need for Speed Payback
Platform:Sony Playstation 4
Summarize your bug I can't unlock rims!
What is your gamertag/PSN ID/EA Account name? tomasr199
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 14-2-2018
What time did you see the bug? (HH:MM AM/PM) 20:00 PM
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? I have no idea
What happens when the bug occurs? I can't unlock the rims
What do you expect to see? To unlock the rims
Please select your region Europe
Were you connected to other players when the bug occurred? No

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I can't unlock the rims! 

When I want to change my rims, they are still unlocked although I already traded in more than 5 speed cards. 

As you can see in the photo in the top right corner I have 4 Speed Cards traded in, in my account at the moment of capture but at the screen it says under "Trade in 5 Speed Cards": 3/5. How is this possible?

I am so frustraded because I cannot play with nice rims, only the ugly ones that are on the cars by default.

[tomasr199 · Accepted solution]

It looks like they only count the cards that are traded in right after the actual race and not the cards that you trade in in your garage.

[KGR84]

Trade in 5 speed cards does not mean own 5 speed cards (or part tokens what is the blue icon in the upper right corner).

On you picture you can see you own 4 part token ... however you got them.

Trade in mean if you got a new speedcard after a race, if you roll for a speedcard or in your "speed card inventory" choose trade in. That mean you will get one part token for one existing speedcard.

[tomasr199 · Accepted solution]

It looks like they only count the cards that are traded in right after the actual race and not the cards that you trade in in your garage.