Ultimate Speed Pack not showing up [NOT SOLVED] [ Edited ]

[Hydro_PT]

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Edit: We would like users still experiencing this issue to try the following

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Hello.

I bought the Ultimate Speed Pack for Need For Speed: Most Wanted 2012 on 18th December (PC version - retail version of the game). After the update was downloaded, I could drive any of the 5 new cars, complete their singleplayer events, and race online with them. However, I noticed that everytime I would leave the game (in a normal way, through the quit menu) and I would return later on, the new cars wouldn't be available in EasyDrive menu, and everytime I approached one of them to switch, instead of "Change Car", it appeared "Go to the Store". I would go to the store using the in-game Origin feature, waited a bit until the information "you already own this" appeared. I would then return to the game and all cars would be available. The gamer never registers my 100% completion of this DLC, becaue everytime I start the game, since the DLC cars aren't available, it says "0 of 5 cars driven". I've driven all of them and completed their events already.

Today I started the game and no matter how many times I go to the store, I can't use the new cars. I'm sure the pack is installed, as I've checked, but I cannot drive the new cars, it always says "go to the store" when I approach one of them. They don't show up on the EasyDrive menu either.

I have proof I have bought the DLC, so I would like to know what's happening and why I can't access content I paid for.

Thank you in advance,

Hydro_PT

[eabunburying · Accepted solution]

We are aware that the issue is persisting and are working on finding a resolution to this issue.  Thank you all for your patience, understanding, and cooperation.

(Important note: the resolution mark is just here for visibility purpose, the team is still investigating this issue - Thank you for your patience.)

[iRS_]

i have the exact same problem. bought the pack, played the game, quit the game then when i enter again there are NO special cars...

[888_sparky_888]

Same problem here.

[TopSpeedking]

me too 

[Hydro_PT]

It seems quite a few are having this problem, let's keep this thread up to make sure someone will see this question and help.

It is a very important issue, we paid for content that now, for whatever reason, we can't use.

[ISOoffroad]

same problem.mileymad:

[EA_Najat]

Hi all,

Can you please tell us if the cars are not available anymore (if they are all gone)?
Just like if you never redeemed the code for instance.

Can you please check on your Origin account if the Ultimate Speed pack is displayed on your library, or on the order history.

Finally, please let us know if you are all  PC users (platform for this Ultimate Speed pack).

Thank you for reporting this issue.

[Hydro_PT]

Hi eanajat!

In my case, all cars are gone, I can't drive any of the 5. Here's a screenshot of the EasyDrive menu, there should be another Bugatti there, but it isn't:

https://dl.dropbox.com/u/49474825/no_Bugatti_.png

In my Origin account, if I click "game details", I see that the Ultimate Speed Pack shows up as "installed". I can't access my order history at the time, the the Origin website is really, really slow. I will keep trying. I have the e-mail they sent me after buying the DLC, though, so that's also proof.

Here are more screenshots that prove I bought the Ultimate Speed Pack and drove these cars.

Origin in-game store (it's in Portuguse, but you can see I bought the DLC): https://dl.dropbox.com/u/49474825/DLC_bought.png

What happens if I try to switch to a DLC car: https://dl.dropbox.com/u/49474825/Go_to_store.png

Hennessey Venom GT Most Wanetd beaten: https://dl.dropbox.com/u/49474825/Hennessey_beaten.png

Multiplayer progress to unlock the new cars: https://dl.dropbox.com/u/49474825/MP_progress.png

Singleplayer progress: https://dl.dropbox.com/u/49474825/SP_progress.png

Singleplayer progress 2: https://dl.dropbox.com/u/49474825/SP_progress_2.png

Any help would be appreciated. I will also try to unninstall and install the game and the DLCagain.

[slikrick211]

I too am having this issue.

 I purchased the DLC through origin and when I fired it up it was working fine. As soon as I joined a multiplayer game they dissapeared. It appears as installed in my origin game list but now it's as if I didn't purchase anything.

Please fix this asap. I payed 10 dollars for this and I would like to use my purchase if you don't mind. The same thing happened for a lot of PC users with the limited edition content, and now again with this? Get your act together Criterion.

[Hydro_PT]

I tried repairing my game via Origin, it took a while and it downloaded about 20 MB, but the problem is still there.

Strangely, my order history at Origin's website shows that I bought this DLC on the 23-11-2012... way before it was released. Something is wrong here and I'm not the only one with this problem. Let's hope someone from EA/Criterion helps us. If this doesn't get solved, I will be forced to ask for a refund.