need for speed pc crash

[SPC92]

when I play need for speed it crush spontaneously and snow the message: "Need for speed has stopped working"

[EA_Nils · Accepted solution]

@SPC92 Hi,

First off please make sure you update both your video and sound card drivers: http://help.ea.com/en/article/finding-devices-and-updating-drivers/

Let me know if you are still crashing afterwards.

Cheers,

Nils

[EA_Nils]

@SPC92  Hi,

Check your reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Need for Speed. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils

[SPC92]

Source
Need for Speed™

Summary
Stopped working

Date
‎16.‎05.‎2016 11:41

Status
Not reported

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: NFS16.exe
Application Version: 1.0.0.0
Application Timestamp: 57155d11
Fault Module Name: NFS16.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 57155d11
Exception Code: c0000005
Exception Offset: 0000000003b95dc9
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1048
Additional Information 1: 751c
Additional Information 2: 751c1b4e1e2e7a08dd5d14de89b5cc8c
Additional Information 3: ba39
Additional Information 4: ba393226e046c32049438c24614dbdc8

Thank you very much for answer.

please tell me if this is what you asked me for.

[disturbedUKR]

@EA_Nils
Hi,
tell me please, do developers receive these crash reports from MS?
Because my NFS nearly always crashes on exit, and I'm not sure if this was reported.

[EA_Nils]

@SPC92 Hi,

Thanks a lot, this is indeed what I was looking for. Unfortunately it doesn't cast any light on how we can prevent the game from crashing.

Can you post a DxDiag of your system as well? Instructions are available below:

Spoiler

1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

Cheers,

Nils

[EA_Nils]

@disturbedUKR Hi,

I don't think so. These are more internal information to Microsoft that they will have access to when required.

Is it only on exiting the game for you? Or have you had it crashing at other times as well?

Cheers,

Nils

[disturbedUKR]

@EA_Nils
Too bad they don't receive that info, there should be more information sent to MS like memory dumps.

As for crashes, they occur on exit with the error:

Spoiler

Source
Need for Speed™

Summary
Stopped working

Date
‎5/‎1/‎2016 8:28 PM

Status
Report sent

Description
Faulting Application Path:    F:\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    NFS16.exe
Application Version:    1.0.0.0
Application Timestamp:    57155d11
Fault Module Name:    NFS16.exe
Fault Module Version:    1.0.0.0
Fault Module Timestamp:    57155d11
Exception Code:    c0000005
Exception Offset:    00000000047cfa59
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    979b
Additional Information 2:    979be627219ea3118bdd22a9cda23e20
Additional Information 3:    b3c6
Additional Information 4:    b3c632542b515a5ea54c0aca85547c56

Extra information about the problem
Bucket ID:    2c26dbde55a6cb078ce9f66abfd0890e (120462419408)

This crash never happened before the Speedlists update.

There were also a few times the game crashed during gameplay with different errors:

Spoiler

Source
Need for Speed™

Summary
Stopped working

Date
‎5/‎9/‎2016 10:33 PM

Status
Not reported

Description
Faulting Application Path:    F:\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    NFS16.exe
Application Version:    1.0.0.0
Application Timestamp:    57155d11
Fault Module Name:    StackHash_8149
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    PCH_D4_FROM_ntdll+0x00000000000A5C24
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    8149
Additional Information 2:    814940970018c10f5e5f0aa8ecf2f56e
Additional Information 3:    ba0b
Additional Information 4:    ba0b6ba97045993d712c268b700ebadb

Spoiler

Source
Need for Speed™

Summary
Stopped working

Date
‎5/‎3/‎2016 11:45 PM

Status
Report sent

Description
Faulting Application Path:    F:\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    NFS16.exe
Application Version:    1.0.0.0
Application Timestamp:    57155d11
Fault Module Name:    NFS16.exe
Fault Module Version:    1.0.0.0
Fault Module Timestamp:    57155d11
Exception Code:    c0000005
Exception Offset:    0000000003b95dc9
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    bc9f
Additional Information 2:    bc9f0107041f2e004292b2d37608393d
Additional Information 3:    4997
Additional Information 4:    4997f951642dbd5b26f186c63d2176d2

Extra information about the problem
Bucket ID:    a6777a85e589c4d3f1089a9af57e4f84 (120462427261)

Spoiler

Source
Need for Speed™

Summary
Stopped working

Date
‎4/‎25/‎2016 10:25 PM

Status
Report sent

Description
Faulting Application Path:    F:\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    NFS16.exe
Application Version:    1.0.0.0
Application Timestamp:    56eaea74
Fault Module Name:    NFS16.exe
Fault Module Version:    1.0.0.0
Fault Module Timestamp:    56eaea74
Exception Code:    c0000096
Exception Offset:    0000000002856ed9
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    3972
Additional Information 2:    3972411815141fb0e41fac6c0737eb0d
Additional Information 3:    7337
Additional Information 4:    73377f842dd11508d3b7bf5a67c0b5f5

Extra information about the problem
Bucket ID:    0ebab78826af0fceeaae45aa99ce3f21 (120443707934)

Spoiler

Source
Need for Speed™

Summary
Stopped working

Date
‎4/‎24/‎2016 7:39 PM

Status
Report sent

Description
Faulting Application Path:    F:\Origin Games\Need for Speed\NFS16.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    NFS16.exe
Application Version:    1.0.0.0
Application Timestamp:    56eaea74
Fault Module Name:    NFS16.exe
Fault Module Version:    1.0.0.0
Fault Module Timestamp:    56eaea74
Exception Code:    c0000005
Exception Offset:    0000000003fe3a41
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    bdc3
Additional Information 2:    bdc364d6d916e90a8adc940a85e623a8
Additional Information 3:    4b83
Additional Information 4:    4b83cdf82ee37191cdc4c902c4ae7d83

Extra information about the problem
Bucket ID:    0c044cc7148f738618b1793e18f6b07e (120443868788)

[EA_Nils]

@disturbedUKR Hi again,

Thanks for the additional info, I will pass it on. Your DxDiag looks fine so I don't have any particular ideas beyond what our troubleshooting article suggests: http://help.ea.com/en/article/how-to-troubleshoot-crashing-and-freezing-issues/

Cheers,

Nils

[SPC92]

@EA_Nils hello,

http://hastebin.com/xorufezobu.tex 

this is the post.

Thank you.

[EA_Nils · Accepted solution]

@SPC92 Hi,

First off please make sure you update both your video and sound card drivers: http://help.ea.com/en/article/finding-devices-and-updating-drivers/

Let me know if you are still crashing afterwards.

Cheers,

Nils