black scree

by SeeEiOleMina
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black scree

★★★ Newbie

When i start game, only black screen comes and few moments later is says: Need For Speed has stopped working.

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Accepted Solution

Re: black scree

Community Manager

Linking to the dxdiag itself should be a lot more useful, we can check for other potential issues. 


At a glance that system appears to meet the min specs, so next I'd check for driver updates, and try restarting with a Clean Boot. 

 

https://help.ea.com/en/article/how-to-clean-boot-your-pc/

 

Thanks.

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Re: black scree

Community Manager

@SeeEiOleMina Have you been able to play before? If so do you know what might have changed since the last time?

 

If you haven't been able to play on your system previously please post a link to your dxdiag: https://help.ea.com/en/article/how-to-gather-dxdiag-information/

 

You might need to update your drivers: https://help.ea.com/uk/article/finding-devices-and-updating-drivers/

Thanks. 

 

 

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Message 2 of 6 (238 Views)

Re: black scree

★★★ Newbie

No, I havent playd before, I just bought the game and it wont start

 

Message 3 of 6 (235 Views)

Re: black scree

Community Manager

@SeeEiOleMina I see, Be sure to check if your system meets the minimum specs: http://www.needforspeed.com/news/pc-specs-wheel-list

Posting your dxdiag that should help with pointing things in the right direction. 

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Message 4 of 6 (233 Views)

Re: black scree

★★★ Newbie

Processor: Intel Core i5-3570

Memory: 8192 MB

GPU: AMD Radeon HD 7800 Series. 4095 MB

Message 5 of 6 (227 Views)

Re: black scree

Community Manager

Linking to the dxdiag itself should be a lot more useful, we can check for other potential issues. 


At a glance that system appears to meet the min specs, so next I'd check for driver updates, and try restarting with a Clean Boot. 

 

https://help.ea.com/en/article/how-to-clean-boot-your-pc/

 

Thanks.

David.png
Stay and Play.png
Message 6 of 6 (238 Views)