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[Console] Troubleshooting

by EA_Straatford
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[Console] Troubleshooting

[ Edited ]
EA Community Manager

Welcome to your one-stop tuning garage for technical issues


 

Quick Links:

 

Need for Speed - Learn The Basics

 


XBOX ONE TROUBLESHOOTING


 

 

Crashing and freezing issues:

 

Installation and connection issues:

 

See our dedicated connection and advanced connection steps specifically for Xbox One.

 


PLAYSTATION 4 TROUBLESHOOTING


 

 

Crashing and freezing issues:

 

Installation and connection issues:

 

See our dedicated connection and advanced connection steps specifically for Playstation 4.

 

Issues with receiving, redeeming or downloading owned content:

 

  • Select [PlayStation™Network/Account Management] > [Activate as Your Primary PS4] > [Activate]
  • Select [PlayStation™Network/Account Management] > [Restore Licenses]
  • Reboot your console


 PRIVACY, ONLINE AND ACCOUNT SETTINGS


 

 

This troubleshooting applies to you if you experience any of the below:

 

  • This account does not meet the minimum requirements
  • You require an EA account to access the online features of this game
  • Unable to access Wraps or Community Content

You will have to change settings to allow online gameplay and sharing via the Privacy & Online Safety menu on your console. The below pictures detail how to change privacy settings on an Xbox One. Make sure that Anything and Everybody is selected:

 

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Final: if you are still unable to play the game then you might not meet the age requirements for the game. Please make sure that your account is the appropriate age as required by Need for Speed. This information can be found on either game's download page or game box.

 

 

 

 

--Tom

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