Help us improve Answers HQ! Take Survey No, Thanks

[Console] Troubleshooting

by EA_Tom
Reply

Original Post

Highlighted

[Console] Troubleshooting

[ Edited ]
Community Manager

Welcome to your one-stop tuning garage for technical issues


 

Quick Links:

 

Need for Speed - Learn The Basics

 


XBOX ONE TROUBLESHOOTING


 

 

Crashing and freezing issues:

 

Installation and connection issues:

 

See our dedicated connection and advanced connection steps specifically for Xbox One.

 


PLAYSTATION 4 TROUBLESHOOTING


 

 

Crashing and freezing issues:

 

Installation and connection issues:

 

See our dedicated connection and advanced connection steps specifically for Playstation 4.

 

Issues with receiving, redeeming or downloading owned content:

 

  • Select [PlayStation™Network/Account Management] > [Activate as Your Primary PS4] > [Activate]
  • Select [PlayStation™Network/Account Management] > [Restore Licenses]
  • Reboot your console


 PRIVACY, ONLINE AND ACCOUNT SETTINGS


 

 

This troubleshooting applies to you if you experience any of the below:

 

  • This account does not meet the minimum requirements
  • You require an EA account to access the online features of this game
  • Unable to access Wraps or Community Content

You will have to change settings to allow online gameplay and sharing via the Privacy & Online Safety menu on your console. The below pictures detail how to change privacy settings on an Xbox One. Make sure that Anything and Everybody is selected:

 

asdasdasdasdasge.PNG

 

64632918-4a6e-49b8-adf2-3ca6c3aade10.png

 

Final: if you are still unable to play the game then you might not meet the age requirements for the game. Please make sure that your account is the appropriate age as required by Need for Speed. This information can be found on either game's download page or game box.

 

 

 

 

--Tom

Message 1 of 1 (94,733 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help