Unable to login

by KarmaPlayzYT
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Original Post

Accepted Solution

Unable to login

★★★ Newbie

So I know my password and user name and I can login in on my phone but not my ps4 every time I try to it says "we cannot complete this action at this time"

Dose that I should wait its been happening for a few weeks now

Message 1 of 16 (14,222 Views)

Accepted Solution

Re: Unable to login

EA NHL Team

Since this is an issue you're having with your PS4, you will have to contact Sony about this.  Sorry for the inconvenience. 

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Message 2 of 16 (14,163 Views)

All Replies

Re: Unable to login

EA NHL Team

Since this is an issue you're having with your PS4, you will have to contact Sony about this.  Sorry for the inconvenience. 

Message 2 of 16 (14,164 Views)

Re: Unable to login

★★★ Newbie

How is this a Sony problem. I've logged in before through my PS4 but now I'm trying to login with my kids account but it gives me the same error. 

Message 3 of 16 (14,008 Views)

Re: Unable to login

★★★ Newbie

Any fix with this? I'm having this issue with my son's account. It's Xbox, but I'm getting the same error

Message 4 of 16 (13,901 Views)

Re: Unable to login

★★★★★ Newbie
@TheHockeyKid15 Were you able to get past this? I’m having this same issue on Xbox One S.
Message 5 of 16 (13,735 Views)

Re: Unable to login

Community Manager

Hello, @markbraken.

 

What error are you seeing and when is it happening?

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Message 6 of 16 (13,701 Views)

Re: Unable to login

★★★ Newbie

We are having the same issue; know the email and password, but get the "unable to login" screen, that says to reference. help.ea.com or answers.ea.com.  How do we resolve this??

 

Message 7 of 16 (13,685 Views)

Re: Unable to login

Community Manager

@BrockTheRock57 

 

Try contacting either @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll investigate your account for any issues.

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Message 8 of 16 (13,670 Views)

Re: Unable to login

★★★ Newbie
@TheHockeyKid15 Were you able to get this issue resolved? Just set my kid up an account on Xbox and I'm getting the same error.
Message 9 of 16 (13,649 Views)

Re: Unable to login

Community Manager

@jedesc 

 

We're not able to help with account issues through Answers HQ. Please contact @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. Thanks!

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Message 10 of 16 (13,634 Views)