NHL 19 - How to report bugs

by EA_Roger
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NHL 19 - How to report bugs

[ Edited ]
Community Manager (retired)

The best way to report these bugs you come across is to fill out our dedicated bug reports template. Issues can often appears very simple however we need as much information as possible to reproduce and fix these issues.


Be aware that you need to fill out something in the comment box for the submit button to show up. Three characters is the minimum required, three dots is even enough if you have nothing further to add. 


It is vital to be as accurate as possible when reporting bugs. If you need details on some of the questions we are going to ask you and why we are asking them, check out the spoiler below:

 

Spoiler
  • The title should be used to describe your issue, e.g " Freezing in 3's". If your title is "Fix this now" we won't know what to fix.
  • Steps: How can we find the bug ourselves? 
    • This helps us reproduce the bug and track down the root cause quicker
  • What happens when the bug occurs?
    • This helps us understand how this impacts you, as obvious as it may seem it's always best for you to share your perspective.
  • What do you expect to see?
    • This allows us to understand what you should see or be able to do, if the bug weren't present.
  • What time did you see the bug? (HH:MM AM/PM)
    • The timestamp can help us immensely and is vital for us to see the state of your account at that moment or if anything happened on our end at that time.

 

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 Thank you for helping us get to the bottom of these bugs and helping us shape the game & experience you want.

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