Failed to retrieve data error HUT daily challenge rewards

[Pucks229]

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Error when trying to collect reward on Daily HUT Challenge. I have already tried to collect the rewards multiple times but error occurs every time. This began Friday June 14th and have checked daily through today with no luck I have reset the console, uninstalled and reinstalled NHL 19, cleared the MAC, checked network connections. All unsucessful
What happens when the bug occurs? Reward was achieved but every time I press collect the message 'error failed to retrieve data' appears and then takes me to the main game homepage error code is C71DBEBB294926B6-0000000000001150-A3F0B6C769B269B7
What do you expect to see? should just collect award, or now that the day has expired would expect the next day's challenges to appear
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 10:00 PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? Jimbo20162018
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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error code is C71DBEBB294926B6-0000000000001150-A3F0B6C769B269B7 

[NHL_Live_Support · Accepted solution]

@Pucks229 

This issue should be resolved for you now.  Exit HUT and re-enter just to make sure.  Please let me know the result.

[NHL_Live_Support]

Hey @Pucks229,

Thanks for reporting this.  Can you please provide us with a video of this issue happening?  If you can't attach it straight to the forum, you can upload it to a video hosting site like YouTube and send us the link.

[Pucks229]

see attached, please let me know if you need anything else. Thanks!

[NHL_Live_Support]

@Pucks229 

Very odd.  We will investigate this issue.  Thank you.

[NHL_Live_Support]

@Pucks229 

Question.  Can you claim your rewards for other Objectives?  Progression or Milestone?  We just want to clarify if the issue only happens with Daily Objectives.

[Pucks229]

Yes it's only the daily objective and as far as I know only with the one specific objective left from that day (complete 1 set). I was able to collect the rewards on the other objectives from that day without issue

[NHL_Live_Support]

@Pucks229 

Ok, and how long has this been happening for?

[Pucks229]

Since Friday June 14th.

[NHL_Live_Support]

Thanks.  We will continue to investigate.

[NHL_Live_Support · Accepted solution]

@Pucks229 

This issue should be resolved for you now.  Exit HUT and re-enter just to make sure.  Please let me know the result.